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Terms & Privacy

Terms and Conditions

Thank you for visiting our website. This website is operated by Nutrafruit Pty Ltd (ABN: 25 138 385 154). By accessing and/or using this website and related services, you agree to these Terms and Conditions, which include our Privacy Policy (Terms). You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms.

In these Terms, ‘us’, ‘we’ and ‘our’ means Nutrafruit Pty Ltd and our related bodies corporate.

These Terms may be updated from time to time without notice to you so please do check the terms and policy regularly.

If you are shopping through our online store, our Terms of Purchase will also apply to you.

1. Marketing

By signing up to the Queen Garnet newsletter, you agree to receive updates and marketing materials from us.

2. Promotions and competitions

For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.

3. Delivery

Domestic Shipping Information
If your order includes different products please note that while we do dispatch your entire order on the same day, different products are packaged in different parcels. Australia Post does not always deliver all parcels on the same day.

International Shipping Information
Orders shipped internationally are sent by Australia Post. A tracking number will be supplied via email.

Free Shipping
"Free shipping" applies to orders for shipping within Australia, for orders of $60 AUD and over, excluding wholesale orders. The free shipping will be automatically applied at checkout, unless users select another delivery method.

4. Returns

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you take delivery of a package and in the unlikely event the contents have been damaged in transit, or are defective or incorrect, please contact us by e-mail (info@nutrafruit.com.au) as soon as possible to inform us of your wish to return your goods. You must include your original order number, with your name and address.

It is your responsibility to meet the costs of returning the goods to us, and to take care that they are not damaged while in your care or in transit.

We strongly recommend that an insured or registered postal service is used for returns as we are not responsible for items lost or damaged in transit.

Once the item has been received, inspected and approved, we will exchange the product or issue a refund for the purchase amount in the same manner the original order was paid. We will also refund the postage cost of returning the item to us. However, if the problem with the product was a major failure, you can choose whether to receive a refund or a replacement, or ask for compensation for any drop in value of the product.

Change of Mind: Please note that, given the nature of our products, we do not provide refunds or exchanges where you have changed your mind about a purchase unless the product is unused, sealed and in a re-saleable condition. Please email your request to return your product to info@nutrafruit.com.au

5. Subscriptions

Subscriptions are billed monthly, with charges automatically being processed on the day of original subscription. For example, a customer with a monthly subscription set to cycle on the 2nd of the month will always be billed on the 2nd.

If a month doesn’t have the anchor day, the subscription will be billed on the last day of the month. For example, a subscription starting on January 31 bills on February 28 (or February 29 in a leap year), then March 31, April 30, and so on.

If at any time you'd like to unsubscribe, please email us at accounts@nutrafruit.com.au

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